Lena

Privacy Policy

Your data, Our Commitment to Transparency and Security

PRIVACY POLICY

Lena is a digital educational gaming platform designed to deliver interactive learning experiences for students, educators, parents, and institutions. We are committed to protecting user privacy and ensuring full compliance with applicable data protection laws including the Nigeria Data Protection Regulation (NDPR), the General Data Protection Regulation (GDPR), and the Children's Online Privacy Protection Act (COPPA).

1. Scope of This Policy

This Privacy policy applies to all users of Lena's:

Mobile applications
Web platforms
Educational games
Learning dashboards
Customer support services

By accessing or using Lena, you acknowledge and consent to the collection and use of information as described in this privacy policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information during registration or platform use:

Full name
Email address
Username and profile details
Age or date of birth
School or institution information
Parent or guardian contact details (for minor users)

2.2 Educational and Gameplay Data

To support learning outcomes and platform performance, we collect:

Learning progress and achievements
Game performance scores
Assessment results
Engagement and activity records

2.3 Technical and Device Information

Automatically collected data may include:

IP address
Device type and identifiers
Operating system and browser type
App version and usage data
Login timestamps
System logs

2.4 Payment Information

All financial transactions are processed securely by authorized third-party payment service providers. Lena does not store full credit or debit card information on its servers.

3. Legal Basis for Processing Data

In accordance with NDPR and GDPR requirements, we process personal information based on the following:

User or parental consent
Contractual necessity to deliver services
Compliance with legal obligations
Legitimate educational and business interests

4. How We Use Your Information

We use collected data to:

Deliver and maintain educational gaming services
Personalize user learning experiences
Improve platform functionality and content quality
Provide technical and customer support
Maintain security and prevent fraud
Monitor system performance and analytics
Comply with regulatory requirements

5. Children's Privacy (COPPA Compliance)

Lena is designed for educational use by children and young learners. We strictly follow COPPA requirements:

We do not knowingly collect personal information from children under the age of 13 without verified parental or school consent.
Parents and guardians have the right to review, modify, or request deletion of their child's information.
Schools may provide consent on behalf of students where applicable.

All child data requests can be sent to: [email protected]

6. Data Sharing and Disclosure

Lena DOES NOT sell, rent, or trade personal data. We may share information only with:

Trusted cloud hosting providers
Payment processors
Analytics and performance monitoring services
Educational partners under strict confidentiality agreements
Legal authorities where required by law

All third parties are contractually required to maintain data protection standards.

7. International Data Transfers (Optional)

Where personal data is transferred outside Nigeria or the European Economic Area (EEA):

Encryption and secure protocols are used
We ensure appropriate safeguards are in place in accordance with NDPR and GDPR requirements

8. Data Security Measures

We implement strong technical and organizational safeguards including:

Encrypted data transmission
Secure cloud infrastructure
Access control systems
Authentication security protocols
Continuous monitoring and system audits

9. Data Retention

We retain personal information only for as long as necessary to:

Provide educational services
Meet legal obligations
Resolve disputes
Enforce platform policies

Data is securely deleted when no longer required.

10. User Rights

Under NDPR, GDPR, and COPPA, users have the right to:

Access personal data
Request correction of inaccurate information
Request deletion of data
Restrict or object to data processing
Withdraw consent at any time
Request data portability

11. Policy Updates

Lena reserves the right to update this Privacy Policy periodically. Users will be notified of material changes where required by law. Continued use of Lena indicates acceptance of any changes.